Your privacy is our priority

This privacy policy ("Policy") applies to all users ("user" or "you") of the 999bt platform. It describes how 999bt ("we", "us") collects your personal information, why it is collected, where it is stored, and in what circumstances it may be shared with third parties.

By using our website or application, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

999bt collects certain necessary information to provide services and improve your experience. Below is a description of the information collected:

2.1 Information you provide directly

When you create an account on 999bt or use our services, we may collect the following information:

• Full name and national ID or birth registration number (for age verification)
• Email address and mobile number
• Date of birth (we only provide services to those aged 21 or above)
• Address and location information
• Payment-related information — such as bKash, Nagad, Rocket, Upay, or bank account details
• Any communication or support-related messages you provide yourself

2.2 Automatically collected information

When you use our platform, we automatically collect certain information through technical means:

• IP address and device type
• Browser type and version
• Operating system information
• Your browsing activity and page visit information (log files)
• Information collected through cookies and similar tracking technologies
• Gameplay and betting activity information

2.3 Information received from third parties

In some cases we may receive information from trusted third parties for identity verification or fraud prevention purposes. These third parties follow their own privacy policies and we use such information only for necessary and legitimate purposes.

999bt uses the collected information for the following legitimate purposes:

• To ensure account registration, verification, and management
• To process deposits, withdrawals, and payments
• To inform you about active bonuses, promotional offers, and newsletters (subject to your consent)
• To provide customer support services — via 24/7 live chat and email
• To prevent fraud, money laundering, and other illegal activities
• To implement responsible gambling policies and protect users
• To improve our platform's functionality and user experience
• To fulfil legal obligations and respond appropriately to regulatory authorities
• To ensure age verification — we only provide services to individuals aged 21 or above

999bt does not share your information with third parties, except where necessary in the limited circumstances described below:

4.1 Service providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. These providers process information under our instructions and under strict confidentiality agreements.

4.2 Game providers

Limited technical data may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others to ensure gameplay. Personally identifiable information is not shared with these providers.

4.3 Legal requirements

We may be required to provide necessary information in response to court orders, legal proceedings, or lawful requests from government authorities. In such cases we will always provide only the minimum information required.

4.4 Business transfers

Your information may be transferred in the event of a company merger, acquisition, or asset transfer. We will notify you in advance if such a change occurs.

999bt uses cookies and similar tracking technologies to operate the website properly and to improve your user experience.

5.1 Types of cookies

• Essential cookies: These are necessary for the core functionality of the website, such as maintaining login status and security features.
• Functionality cookies: Used to remember your preferences, language settings, and other personalised settings.
• Analytics cookies: Used to understand how users interact with our site, which helps improve our services.
• Marketing cookies: May be used to display advertisements and promotions relevant to your interests (subject to your consent).

5.2 Cookie controls

You can disable or delete cookies through your browser settings. Please note that disabling certain essential cookies may mean that some features of 999bt do not work properly.

999bt follows the highest industry standards to ensure the security of your information. Our security measures are described below:

6.1 Technical safeguards

• All data transmissions secured through SSL/TLS encryption
• Sensitive information stored in encrypted databases
• Regular security audits and vulnerability assessments conducted
• Firewalls and intrusion detection systems active
• Two-Factor Authentication available

6.2 Data retention period

We retain your information only for as long as it is needed for the relevant purpose or is essential to fulfil legal obligations. Even after an account is closed, certain information may need to be retained for a specified period in accordance with legal and regulatory requirements.

6.3 Steps in the event of a data breach

If a data security breach occurs and there is a risk that your information has been affected, we will notify you and the relevant authorities as quickly as possible. We will take immediate action to minimise any harm to you in such a situation.

999bt believes that every user should have full control over their own information. As a user of our platform, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction if your information is inaccurate or incomplete.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to restrict processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to data portability: You may request your information in a structured, commonly used format.
• Right to object: You may object to marketing communications or profiling.
• Right to withdraw consent: You may withdraw your consent for consent-based data processing at any time.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible and within a reasonable timeframe.

999bt strictly does not provide services to anyone under the age of 21. Our platform operates for adults only ("for ages 21+").

We do not knowingly collect or store information about anyone under the age of 21. If we become aware that information about a minor has been collected, we will immediately delete that information and close the associated account.

If you believe a minor has created an account on our platform, please notify our support team immediately.

999bt's servers and processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we will ensure that the transfer is carried out with appropriate safeguards in place.

We only transfer information to countries or regions where adequate data protection measures exist and the applicable legal framework is followed.

999bt reserves the right to change or update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• We will display a prominent notice on the website
• We will send a notification to your registered email address
• We will update the "Last updated" date at the top of this page

If you continue to use our platform after changes are made, it will be understood that you have accepted the revised policy. We strongly recommend that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are committed to responding to your message as quickly as possible.